Frequently Asked Questions

Library Cards:
How do I get a library card?
Bring your DoD ID card to the library where you will be asked to complete a short form.  Library card registration takes about 5 minutes.

Who is eligible for a library card?
Library cards are issued to active duty military and their family members, retired military and their family members, DoD civilian employees, and some contractors working on the installation.  Family members under the age of 18 will need a parent or guardian present at the time the library card is issued.

Who can use my library card?
The library cardholder is the only individual allowed to use their library card.  

I can’t find/lost my library card, what do I do?
Bring your DoD ID card to the library to be issued a replacement library card.

I can’t log in to my library account, what do I do?
Make sure you entered your full library card number without spaces and your password correctly.  You may need to call or visit the library for assistance.  
Library card privileges expire once a year.  If your card is expired, you will need to bring your DoD ID card to the library to have your account updated.  
If you have materials checked out that are overdue, your account will be blocked which prevents logging in.  You may request the renewal of materials by phone or email.

Library Services:
What are the hours and location?
The library hours are 9 am - 7 pm Monday - Thursday,  and 9 am - 3 pm Friday and Saturday. The library is closed on Sundays, and holidays.  The library is located at 107 W. Albright Ave, Building 75. 

What programs or events does the library offer?
The library holds story time, 3D printer training, reading programs, and many other events throughout the year.  See the calendar of events for a complete list.

Can I reserve a room for studying or for a meeting? 
The library has three study rooms with seating for 3 and a multipurpose room with seating for 20.  These rooms are available on a first-come, first-served basis or may be reserved a minimum of one business day in advance.  Study room reservations are available for a maximum time of 2 hours per day.

Do you offer CLEP/DSST classes or tutoring?
The library provides study materials for CLEP/DSST tests but does not offer classes or tutoring services.  Study materials are available in print, online through the DoD MWR Libraries catalog and in ebooks installed on tablets that are available for check out. 

Are there any eBooks or online materials that can be used?
The library has thousands of eBooks, eAudio, music, movies, television series, language services, and more available by logging in to the DoD MWR Libraries catalog with your DoD ID number.

Does the library offer free WiFi?
Yes!  Free WiFi is available. Ask a staff member for the password.

Can I place a hold on materials?
Yes!  Holds may be placed on any material the library owns by logging in to the library catalog with your library card.   An email will be sent when materials are available for pick-up.

Technology Services:
Does the library offer to print?
The library has printers available for patron use for a fee.  Color printing is $.25 per page.  Black and white printing are $.10 per page.  The library only accepts cash payments.

Are computers with internet access available?
The library has public computers and base network computers.  Computer use is on a first-come, first-served basis with a 30-minute time limit when others are waiting.  All of the computers have CAC readers. 

How do I access the free audiobooks, eBooks, and online resources?
To access the virtual resources offered:
Go to cannonafblibrary.org
Click “DoD Virtual Services” button
Click, “Login" (located at top right corner)
Enter DoD Identification Number and Date of Birth

Are 3D printers available for use?
The library has 2 3D printers for use by patrons 15 years of age and older who have attended one of the library’s 3D printing training classes.  Use of the 3D printers is free for up to 10 hours per week.

Materials:
What if I lose or damage library materials?
If materials are lost or damaged, the borrower is responsible for purchasing an exact replacement or alternate replacement approved by the Supervisory Librarian and delivering it to the library.

How long can I keep the materials I check out?
All library materials check out for 3 weeks including video games and recreational movies.  All materials may be renewed twice as long as they are not overdue or on hold by another patron except for tablets. 

How many things can I check out?
The maximum number of materials that may be checked out on a library card is 10 music CDs, 10 DVDs, 2 video games of each console type, 2 Launchpads, 1 tablet, 2 kits (board games, puzzles, tools, cake pans, etc), and unlimited books, audiobooks, and magazines.

Can materials such as games, puzzles, and toys be used in the library?
Yes, please bring them to the front desk when finished. 

Other:
How do I out-process with the library?
Library staff conducts out processing through vOP automatically within 2 weeks of the final out date listed in vOP as long as you and your family members have no materials checked out.  Call 575-784-2786 or email 27sow.library@us.af.mil to be out-processed sooner. Bring your checklist and DoD ID card to the library for a wet signature. 

At what age may children visit the library without a parent or guardian?
Children under the age of 10 must-have direct adult supervision at all times.  Library staff may not supervise children in the library at any time.